Privacy Policy

1. Data Controller Information

The provision of our applications (referred to as the "App"), whether accessed via websites or through various app stores, is managed by HIDOG Network Technology Co., Ltd., a company registered at 8th Floor, No. 8, Lane 360, Section 1, Neihu Road, Neihu District, Taipei City, Taiwan (R.O.C.), which serves as the Data Controller for your personal information. Accordingly, any references to "We," "Us," or "Our" in this policy pertain to the Data Controller.

2. Personal Data Processed and Legal Basis for Processing

We collect different types of information, either directly from you or automatically from your device, when you use the App. We only collect data that is strictly necessary to provide our services—nothing more, nothing less.

The information collected, whether related to you or your device, may be automatically identified by our systems, provided to us by the operating system of your device, or manually input by you when completing certain fields, such as authorizing specific actions within the App.

Information You Provide Us With	Legal Basis for Processing
1. Social Network Information via the OAuth method for secure login (more details about OAuth here https://oauth.net). This includes data from your public profile (e.g., Facebook), which you can control at any time.	Performance of the contract with you. We cannot provide our services to you as a registered user without this data.
2. Your name and avatar (an image of your choice shown when playing the App).	Your consent provided at the time of data submission. You may change or replace your name and avatar in the App settings at any time.
3. Messages and communication with support.	Performance of the contract, allowing us to respond to your queries and provide customer support. This data is not used for any other purpose, such as building profiles or targeting users based on communications

Strange, but that's it. The remaining data is technical information that must be processed to deliver our services effectively.

Information Collected Automatically or Assigned by Us	Legal Basis for Processing
1. The server hosting the App may record requests made by your device to the server, including details such as the device and browser used, your IP address, date and time of access, city and country, operating system, browser type, and mobile network information.	Performance of the contract. The App requires this data to operate and connect to the internet. This information is used solely for technical purposes to ensure the proper functioning and security of the App, and to investigate any potential security incidents.
2. Device identifiers, provided by the operating system (e.g., device ID or vendor ID) or assigned by Us (e.g., your in-App ID).	Legitimate interest in fraud prevention and protection against unauthorized access across multiple devices/locations, ensuring the App's technical availability and security.
3. App version, OS version information, browser type, language settings, device make/model.	Performance of the contract. This technical data is essential to ensure the App operates correctly on your device.
4. Usage events naturally occurring during your use of the App (such as logs, events, hands played, purchase history, app crashes, system reports, etc.). Statistical information about App usage (e.g., with Bugly SDK).	Partly performance of the contract and partly legitimate interests in fraud prevention and preventing unauthorized access, ensuring the technical availability and security of the App. Analyzing this statistical data helps optimize the App for future updates, without affecting your rights and freedoms or revealing any personal information about you or your contacts.

3. How We Use Your Personal Data

We take the protection of your personal data seriously and ensure that it is handled in a way that aligns with your expectations. We will not use your data in any manner that would be surprising or unexpected, unless we have explicitly informed you and you have provided your informed consent for such usage.

For instance, your account is encrypted during the sign-up process, and your personal data is securely stored on servers designed to prevent unauthorized access or destruction.

The purposes for processing your personal data include:

• Providing you with our services
• Preventing fraud
• Enhancing and improving our services
• Informing you of any changes or updates to our services

4. Retention of Personal Data

The duration for which we store your personal data depends on its type. Typically, your data is stored until you delete the App or after six months of inactivity. Certain information, such as IP addresses or blacklisted email addresses used for fraud prevention, may be retained longer, in accordance with our legitimate interest in protecting the business from potential losses.

By law, we are required to delete any information that is no longer necessary to provide our services to you. If you have not used the App for more than six months (referred to as the "Period of Inactivity"), we will assume you have discontinued use of our services. Following this period, we will delete any personal data we hold on your behalf.

However, should you wish to return to our App, you are always welcome to create a new account and start fresh.

5. Security Measures Implemented by Us

Your personal data is stored on secure servers that we rent, and we follow industry best practices to ensure its security. We implement appropriate technical and organizational measures to protect your data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access during transmission, storage, or processing.

We have contracted Google (the "Hosting Providers") to securely store your personal data. These Hosting Providers hold various internationally recognized security certifications that guarantee the safety of your data. For more details about the security measures of our Hosting Providers, you can follow the links provided on their respective sites:

https://cloud.google.com/security/compliance/compliance-reports-manager#/ReportType=Certificate ISO 27001 certificate

While we trust our Hosting Providers to maintain the necessary security protocols, we also ensure that access to your data is limited to those who need it for their job. This controlled access is governed by a range of technical and organizational measures, including:

• Two-factor authentication for accessing the Hosting Providers;
• Adhering to the principle of least privilege (limiting access only to what is necessary);
• Continuous monitoring of servers and services, including logging personal access via the user interface;
• Each employee accesses the system using their individual credentials, with access rights restricted to their specific responsibilities and team functions.

6. Categories of Recipients

We do not share your personal data with third parties, except in the following cases:

• Data processors (service providers) that operate solely under our instructions in performing our services to you;
• As detailed in this Privacy Policy;
• Where we are required to comply with a legal obligation.

This does not mean we automatically comply with every disclosure request. We carefully review each request to ensure it meets relevant safeguards, contains a valid court order, or is issued under legal provisions aimed at preventing, investigating, detecting, or prosecuting criminal offenses.

Independent Controllers

For iOS and Android Users:

Shenzhen Tencent Computer System Co., Ltd. ("Tencent") is the developer of the Bugly SDK, a tool integrated into our apps to help monitor and enhance performance. The Bugly SDK collects and processes your personal data in accordance with Tencent’s privacy policy, available at https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56

The Bugly SDK offers functionalities such as real-time crash reporting, analysis of crash trends, and identification of the top crash issues. It enables us to view detailed information about reported issues, track frequent app crashes, and investigate performance anomalies. Additionally, it provides insights into app network connectivity and other operational metrics.

The data collected by the Bugly SDK allows us to quickly identify and resolve app issues, improving overall stability and user experience. This may include crash logs, device information, and other operational details necessary for diagnosing and troubleshooting errors within the app.

7. Your Rights

You are entitled to all the rights granted under the General Data Protection Regulation (GDPR), and we will make every effort to accommodate any valid request. You can exercise certain rights directly on your device by deleting specific features, or you may email us at support@pokerbang.net to exercise your full range of rights.

We fully respect your rights, which include the following:

• Right of access: Request access to your personal data.
• Right to rectification: Request corrections to any inaccurate or incomplete personal data.
• Right to erasure: Request the deletion of your personal data.
• Right to withdraw consent: Revoke your consent to the processing of your personal data, where applicable.
• Right to non-discrimination: Ensure that you are not discriminated against for exercising any of your rights.

To ensure the security of your personal data, we may require verification that the request is coming from the actual data subject. This process may involve contacting us from within the app and confirming a code sent to your registered email address. This ensures that no unauthorized parties gain access to your data.

If your personal data is erased upon your request or due to our data retention policy, we will only retain the information necessary to protect our legitimate interests or comply with legal obligations.

Please note that all requests can be sent via email to support@pokerbang.net, by post, or through the app’s related website, where applicable.

8. Children’s Privacy

The App is strictly intended for individuals aged 18 and older. We do not knowingly collect or solicit any personal information from anyone aged 13 or younger. The App and its content are not designed to target or appeal to individuals under this age group.

If you are a parent or guardian and believe that we may have inadvertently collected personal data from a child aged 13 or under, please contact us at support@pokerbang.net, and we will promptly take steps to delete any such information.

9. Cookies and Similar Technologies

We use cookies when you visit our websites. However, we provide you with the option to choose which non-essential, optional cookies you would like to allow. Please refer to the relevant cookie policy on the website you are visiting for more detailed information regarding the specific cookies used.

10. Contact Us

If you have any questions regarding this privacy policy, feel free to reach out to us at any time via email, by post, or through the App.

HIDOG Network Technology Co., Ltd

Attention: Data Protection

8th Floor, No. 8, Lane 360, Section 1, Neihu Road, Neihu District, Taipei City, Taiwan (R.O.C.)

Support Team: support@pokerbang.net